Refund policy
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Embrace Design Online Store Policies
- Delivery time is usually within 5 working days. Your order may be processed faster than this, or may be delayed depending on the availability of our stock levels and other factors. If this is the case, we will be in touch to let you know.
- If you need something urgently please send us an email and we will do our best to get the items to you as soon as possible.
- We ship with Post Haste and NZ Post with tracking.
- Cancellation
- Returns
- Exchange Policies
Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind.
For any product we are happy to make a full refund or product exchange to you if for the unlikely reason it’s proven to be faulty. To make a return and claim a refund, please contact us at sales@embracedesign.nz within five days of receiving it.
Reporting a damaged product
1. Please provide photos of damaged packaging (smashed box, dents, etc).
2. Please provide photos of interior damage (item still in package broken) if possible.
3. Please provide photos of item damage.
4. Email us at sales@embracedesign.nz with photos and description.
5. You will be contacted within 24 hours explaining the next steps of the claim process.
*Refunds may take a few business days to receive.