Intellectual Property

At Embrace Design we value and protect your intellectual property rights. Your designs/plans will stay yours. We are happy to sign non-disclosure agreements as needed.

Custom Orders, Services & Designs

• Any order over $50 requires a deposit and full payment prior or on collection.

• Orders under $50 must be paid in full before manufacturing begins.

Deposits cover, graphic design time and material costs. Once deposits are made they are non-refundable. Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind.

Embrace Design Online Store Policies

• Delivery time is usually within 5 working days. Your order may be processed faster than this, or may be delayed depending on the availability of our stock levels and other factors. If this is the case, we will be in touch to let you know.

• If you need something urgently please send us an email and we will do our best to get the items to you as soon as possible.

• We ship with Post Haste and NZ Post with tracking.

- Cancellation
- Returns
- Exchange Policies

Please note that within our obligations under the Consumer Guarantees Act we do not offer product refunds or exchanges for change of mind.

• For any product we are happy to make a full refund or product exchange to you if for the unlikely reason it’s proven to be faulty. To make a return and claim a refund, please contact us at sales@embracedesign.nz within five days of receiving it.
  

  Reporting a damaged product 

  1. Please provide photos of damaged packaging (smashed box, dents, etc).

  2. Please provide photos of interior damage (item still in package broken) if possible.

  3. Please provide photos of item damage.

  4. Email us at sales@embracedesign.nz with photos and description.

  5. You will be contacted within 24 hours explaining the next steps of the claim process.

  *Please note that refunds may take a few business days to receive.

21st Key Orders

• Please give minimum 2 weeks notice before the event. If less than 2 weeks a rush fee may be added to the total price.

• 50% deposit required to start a job, this is non-refundable as it covers graphic design time and materials.

• Up to 3 - 4 proofed changes to the design can be made, more proofs may incur added cost to the total price.

• Final viewing of the key can be made on collection of product, final payment is made after viewing and signifies acception of the product as is.

• Added costs are at the discretion of the designer.

If you have any religious or cultural beliefs in regards to viewing and design please don’t hesitate to let us know, we are happy to oblige.

Customer Satisfaction